Historical transaction data incomplete
Investigating - The transaction overview does not show older historical transaction information. As previously specified, further data will be gradually restored. However, unforeseen circumstances have delayed this process.

We will provide updates as they become available.
Sep 15, 2023 - 10:29 CEST
Uptime over the past 90 days. View historical uptime.
APIs
Operational
90 days ago
100.0 % uptime
Today
JSON Operational
90 days ago
100.0 % uptime
Today
SOAP Operational
90 days ago
100.0 % uptime
Today
Services & Apps Degraded Performance
90 days ago
99.99 % uptime
Today
Website (buckaroo.nl) Operational
90 days ago
100.0 % uptime
Today
Plaza Degraded Performance
90 days ago
99.99 % uptime
Today
Smart Checkout Operational
90 days ago
100.0 % uptime
Today
Lightspeed Operational
90 days ago
99.99 % uptime
Today
Webhooks
Operational
90 days ago
100.0 % uptime
Today
Payouts
Operational
90 days ago
100.0 % uptime
Today
Sisow Portal Operational
90 days ago
100.0 % uptime
Today
Payment methods Operational
iDEAL
Operational
Paypal Operational
Bancontact Operational
Mastercard Operational
Visa Operational
AMEX Operational
Apple Pay Operational
Sofort Operational
Giropay Operational
EPS Operational
Belfius Operational
Payconiq Operational
Tinka Operational
KBC Payment Button Operational
iDEAL QR
Operational
Pay Later Services Operational
Riverty Operational
Klarna Operational
In3 Operational
Billink Operational
Giftcards Operational
Giftcards (TCS) Operational
Giftcards (Intersolve) Operational
Fashioncheque Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Sep 25, 2023

No incidents reported today.

Sep 24, 2023

No incidents reported.

Sep 23, 2023

No incidents reported.

Sep 22, 2023
Partial Disruption: Sofort
Resolved - This incident has been resolved. All statuses of affected transactions have been updated.
Sep 22, 16:09 CEST
Identified - For Sofort transactions between 13-09-2023 and 20-09-2023, there is a possible delay in transaction status updates.
We are currently working on resolving this and will share updates as they become available.
Sep 21, 18:30 CEST
Sep 21, 2023
External: Bancontact outage
Resolved - The incident occurred due to reasons beyond the responsibility of Bancontact.

Incident Start: Tuesday, 19.09.2023 09:25 CEST
Incident End: Tuesday, 19.09.2023 09:35 CEST
Sep 21, 09:23 CEST
Sep 20, 2023

No incidents reported.

Sep 19, 2023

No incidents reported.

Sep 18, 2023

No incidents reported.

Sep 17, 2023
External - Degraded success rate: Mastercard
Resolved - This incident has been resolved.
Sep 17, 17:28 CEST
Identified - We've identified an external disruption for Mastercard payments. You may experience a lower success rate for Mastercard transactions.
Sep 17, 15:19 CEST
Sep 16, 2023
Service disruption: Credit Management & email templates
Resolved - This incident has been resolved.
Sep 16, 08:26 CEST
Update - All templates are confirmed to be available. We are currently in the process of restarting the Credit Management flow.
Sep 15, 17:06 CEST
Identified - Credit Management emails are postponed until we have verified that all email templates are functioning as expected.
Sep 13, 06:46 CEST
Sep 15, 2023
Plaza session issues
Resolved - This incident has been resolved.
Sep 15, 09:02 CEST
Investigating - Plaza users are possibly experiencing frequent log-outs during their active session. We are currently investigating this issue.
Sep 14, 14:49 CEST
Sep 14, 2023
Sep 13, 2023
Service disruption: Plaza
Resolved - Recent historical transaction data has been restored. Further data will be gradually restored over the coming days.
Sep 13, 17:12 CEST
Update - Downloading of payout reports and financial statements is now possible. Historical transaction data is currently being loaded into the Plaza in reverse chronological order. For older transactions, it is possible that they do not yet show up when searching in the transaction overview.
Sep 13, 13:39 CEST
Identified - Some pages in the Plaza, such as the transaction overview, might not show up-to-date information. Downloading of payout reports and financial statements is currently not possible.

We will provide updates as they become available.
Sep 13, 06:29 CEST
Plaza and Checkout migration AWS
Completed - The scheduled migration has been completed around 06:00 CEST.
Sep 13, 06:19 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 04:00 CEST
Scheduled - We will be undergoing scheduled maintenance during this time.
Sep 8, 13:13 CEST
Sep 12, 2023

No incidents reported.

Sep 11, 2023

No incidents reported.

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